Client Service Professional2nd Office
₱ 30,000 - 35,000
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The position requires you to have great communication skills, compassion, proven sales and account management experience, attention to detail, analytical mindset, problem solving skills, and a great team attitude!
- Build and maintain strong, long-lasting strategic relationships with key stakeholders.
- Develop relationship with key accounts
- Delivery of our solutions according to customer needs and objectives
- Assist with high severity requests or issue escalations as needed.Â
- Bachelorâ€™s degree; Business and Marketing Majors preferred.
- Knowledge of the eCommerce industry and software a plus!
- 3+ years in a sales, software support, tech support or representative role; within the software or BPO space.
- Experienced in dealing with international clients.
- Amazing Problem solving and troubleshooting skills.
- Amazing attention to detail and commitment to maintaining both accuracy and quality.
- Self-Starter and can work under minimal supervision.
- Amazing time management skills.
- Strong intrapersonal skills.
- Exceptional written and verbal communication skills.
- Hardworking, persistent, and dependable.
- Positive and enthusiastic attitude!ï»¿
2nd Office is your eCommerce Outsourcing partner in growing your online business. We are a highly-specialized, Philippine-based, Offshore & Outsourcing Company that offers a variety of solutions primarily focused in supporting eCommerce Front and Back Office Operations, Startups, Tech companies, Accounting Firms, Marketing Agencies, Web Development & Design Companies. Our partnership with our clients goes beyond supporting their business through process and system improvements, and technology innovations.
We cater to three of the worlds biggest online markets: The US, UK and Australia, with our Clients being Top 500 Internet retailers and Top 100 Amazon & eBay Sellers. We have two offices and are located in the City of Lower Antipolo and Mandaluyong, both in Metro Manila.
2nd Office boasts of its capability to provide cost-efficient and college educated employees allowing clients to effectively manage their business while increasing their profit margins and saving up to 70% off their labor and operational costs. Since we are a global company, we are able to see and use different softwares, strategies and tactics from other countries, as your partner we share our knowledge with you so we can all grow together.
Thanks to our clients and our workforce of smart and talented individuals, 2nd Office continues to grow and aims to help innovate the way work is done through technology and educational training. We believe if we focus on our customers and employees, everything else will fall into place.