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Hello! We are All Transport Network, Inc. from Paranaque City, Metro Manila and we are looking for a Customer Service Assistant (senior) with 3 years of experience.
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Job Description

A.  JOB SUMMARY

 Primarily provides customer service support to assist in the fulfillment of all requirements of clients. Relatedly, conducts sales & marketing assistance to RDMs/BDEs/CSS/CSM, house accounts and own sales initiatives to contribute to the achievement of the company’s sales targets including maintenance of new clients and acquisition of new ones.

 

 B. STATEMENT OF DUTIES

1.  Provides sales support that merits the requirements of the sales organization

2. Supervises the Junior customer service staff.

3.    Responsible for inquiring standard and special rates/charges from agents, carriers and consolidators.

4.    Prepares and sends out proposals to clients within parameters and organizes the adequate follow-up.

5.    Ensures adequate action and reports on complaint of customers.

6.    Secures all necessary information in the assessment of the credit worthiness of clients.

7.    Checks and finalizes S.O.P., S.I., B.S.I. for self-generated business of CSM/RDMs and house accounts.

8.    Collects market data (including behavior of competitors) and informs all parties involved.

9.    Assures customer relations in absence and non-availability of CSM/RDM.

10. Proper maintenance and filing of client records.

11. Submits all required activity reports to the Country Sales Manager and/or immediate supervisor or other parties involved.

12. Assist in sending out and retrieval of Customer Satisfaction Questionnaires & Investigate areas of improvement for low rating.

13. Responsible for seeking out new and prospective clients.

14. Generates qualified sales leads.

15. Do joint customer visits with CSM/RDMs to clients.

16. Do telesales for moving and non-moving accounts of CSM/RDM.

17. Ensures satisfaction of existing customers and maintaining lasting relationship with them.

18. Conforms to the requirements of ISO, QMS, 5S and other work related standards.

19. Responsible in updating database of CSM/RDMs and house accounts.

20. Attends to trainings required by CSM/RDMs and/or immediate supervisor.

21. Attend to seafreight and/or airfreight biddings requirements of CSM/RDMs clients.

22. Work collaboratively with other BDEs, CS and management in order to produce and distribute specific trade lane news and updates related to the industry.

23. Work with Sales and OBD to share updated service offering per trade lane (example: carriers to use, service contracts of agents, consolidators, priority agents and etc.)
24. Work with RDMs to share information on accounts and industry/carrier developments during sales meetings.
25.Maintain current office profiles of assigned trade lane for us to know the history that affects the Sales productivity on a yearly basis.
26.Work collaboratively with Junior CS for necessary assistance/ guidance during sales calls/ RFQs.

27. Performs other duties and responsibilities that may be assigned by superior from time to time.

 








Job Qualification

QUALIFICATIONS:

 1. Male or Female

2. 4-year course graduate, preferably a Marketing course graduate.

3. Proficient in computer applications.

4. Experience in the same capacity is an advantage.

5. High level of customer relation skills.


TRAINING/SKILLS NEEDED:

 1. Excellent in oral and interpersonal communication skills.









Get To Know

All Transport Network, Inc.

All Transport Network combines local expertise and a global network to ensure superior service and operational flexibility. We work with reputable agents strategically located in every continent to manage shipments from any origin to any destination worldwide.

One of the most trusted freight forwarder in the Philippines since 1986.

Our Core Values:

i-FReIT
Innovation
Foresight
Reliability
Integrity
Team Work











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