Customer Service HeroTaskUs Ph
Work closer from your home and be in a company where work- life balance is ensured. As we gather creative members to help us build an empire, we will always deliver what the clients want and exceed their expectations.
We donâ€™t need an expert, but we want someone who has the power to adapt to the changing times and environment. At TaskUs, we all work hard but we donâ€™t forget to have fun.
This particular Customer Service Representative - CSR position requires highly skilled and versatile leaders. It demands players who want to provide stellar customer support. It calls for talented individuals who have mastery of English, who are independent thinkers, and who are passionate about customer service!
You will be joining a newly built team, and report directly to a Team Leader and Operations Manager who will roll up their sleeves and jump in the trenches alongside you.
Work on a rotating shift in our office in Imus Cavite, and be a part of the most exciting, non-traditional, #RidiculouslyGood company in the world.
- Education - High School Diploma or Equivalent
- Work Experience in a Sales Role or Appointment Setting (or Similar) in BPO is a plus, not a requirement
- Strong Written and Verbal Communication Skills
- Active Listening and probing skills
- Knowledge of US culture, idioms, conversational topics
- Technical knowledge and awareness (in using PC, Keyboarding Skills, and Maps)
- Kind & Pleasant Demeanor, Authentic & Honest, Confident
- Receptive to Feedback, Comfortable with Asking Questions and Engaging in Conversation, Likes Talking on the Phone
- Able to Deal with Ambiguity, Able to Handle Change, Fast & Creative, Problem Solverâ€‹
- Sales skills and competitiveness
a) Articulation & comprehensionb) Problem solving skillsc) Quick thinkerd) Adapts to change quicklye) Reliable
Desired additional communication skills:
a) Confidence in holding conversationb) Probing skills & engaging in a conversation comfortablyc) Ability to deal with ambiguity and identify customer's needs and sell & upsell based on customer needs.
Aside from being able to work with some of the most innovative technologies and high- performance teams, TaskUs also offers the following:
- Above average industry standard compensation package
- HMO coverage upon completion of 2 weeks employment plus two dependents
- Life Insurance coverage
- Expanded maternity benefit (120 days)
- Ridiculously awesome incentives for top individual and team performers (e.g out-of-town activities, monetary incentives)
- Lucrative Employee Referral Program
- TaskUs Scholarship program (for the children of tenured employees)
- Top of the line gadgets and facilities (eg. gym, lobby, pantry, recreational rooms, laptops, and tablets)
- Employee engagement activities (e.g. Happy Hour events, medical mission, outreach programs and etc.)
- Cool company culture
We are as interested in you as an individual as we are in your resume. So be in touch, and let's see how you can complement our team. Donâ€™t forget to bring the following:
- Updated copy of your resume/CV
- Valid ID
- Your friends, to win #RidiculouslyGood freebies and goodies from TaskUs
Visit us at 2F Lumina Point Mall, Bayan Luma II, E. Aguinaldo Highway, Imus, Cavite.Â
Recruitment Hours: Mondays to Fridays from 8:00 AM to 3:00 PM.ï»¿
TaskUs today is expanding rapidly and has transformed from something more than just a company â€” it is a movement. TaskUs has been recognized on the Inc. 5000 Fastest Growing Companies in America list three years in a row and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. While we have an expansive global presence, we still operate like a startup in our Santa Monica, CA headquarters with less than 40 people and true transparency.
Reach us at taskus.com.ph
Visit us in the following locations:
LizardBear Lair - 17F Twenty Four Seven McKinley Building, 24th St. cor. 7th Ave., Taguig City, Philippines
Chateau Ridiculous - 7F Anonas LRT City Center, 968 Aurora Blvd. cor. Anonas Ave., P3 Quezon CIty, Philippines
Lizzy's Nook - 2F, Lumina Point, Bayan Luma II, Imus Cavite, Philippines
Lizzy's Lagoon - GF TaskUs Bldg., Apacible St., Barangay 10, Poblacion, Batangas City
House TeamWork - 6F eNtec 1 Building, Teresa Ave., Nepo Commercial Complex, Angeles City, Philippines
Â Are you ready to evolve with TaskUs?