We’re looking for an Implementation Specialist to manage implementation of our cloud-based toolset, Instafin and manage a growing customer base in the Philippines. The successful applicant will be responsible for delivering on-time implementation and ensuring that we meet all expectations of our customers: credit cooperatives, financing rural banks and microfinance institutions.As Oradian is poised to grow its customer base exponentially every year, the Implementation Specialist will need the experience and enthusiasm necessary to confront the channellings in a highly dynamic and growing team. Additionally, this position will assist with IT training, data analysis, and application support for new location start-ups, acquisitions, and software pilot programs.The Implementation Specialist will be based in Manila and will travel 50-75% of their time throughout the Philippines and Southeast Asia to handle hands-on implementation with our customers. Along with your peers, you'll work on difficult problems; conducting detailed process analysis of all customer operations; mentor other team members; and assist with complex decisions.ResponsibilitiesInitiate ImplementationsPlan implementations with customers and the Implementation TeamConduct detailed process analysis of all customer operations: loans and deposits, accounting, audits, field and branch operations, etc.Conduct user and management training on our core banking platformAssess Client NeedsSupport customers in structuring client and account dataWork with customers to introduce global best practiceWrangle, extract, transform, and load data from various customer operationsSolve difficult business challenges for a variety of customer types on a daily basisTrainingCustomize the system to suit their client’s individual needsCreate a practical and problem- centered approachDemonstrate and trainQualifications and experienceAt least five years of work experience in one, or preferably both of:Non-technical software implementationMicrofinance, financial inclusion, or a bank-like financial institutionDetailed technical knowledge of at least one area of financial institutions’ operationsDemonstrated experience in translating customer business requirements into workable business solutionsExperience with hands-on training and implementationExperience in managing complex projects and processesExcellent knowledge of MS ExcelProven track record of working in a high-growth environmentAccounting knowledge is a plusCompetenciesYou must be open minded and display strong intercultural sensitivityAbility to work well under pressure and prioritise assignmentsRun multiple work streams in parallelProven customer relationship expertise and consulting skills to work with customersExcellent communication skills, both verbal and writtenPatience and empathy to bring our customers to the next levelAbout OradianOradian is a financial inclusion company serving financial institutions in remote, hard-to-reach communities. Using insights from our community of customers, we build a cloud-based toolset that smart financial institutions plug into to access best practice and efficiency. With Oradian, financial institutions are able to boost global financial inclusion by growing and serving more clients.Oradian’s toolset - and why it’s disruptiveWe provide access to our toolset on a subscription basis, based on the number of clients the financial institution serves. Oradian’s subscription model makes it possible for financial institutions of all sizes to access leading technology.With Oradian’s toolset financial institutions are enabled to drive financial inclusion through:Efficiency with automatic, simplified administrationInformed decision-making with real-time data and reportingGrowth to reach more clients without incremental costsBy delivering three main business benefits, Oradian delivers the opportunity for financial institutions to know and control their portfolios. Oradian’s global communityOur global community of financial institutions is made up of over 65 visionary customers – rural banks, MFBs, MFIs, Saccos and Cooperative Societies – from nine countries: Brunei, Ghana, Guinea, Liberia, Malawi, Myanmar, Nigeria, the Philippines and Zimbabwe.Together, our customers provide access to digital financial services for over two million clients in remote, hard-to-reach parts of the world. We are poised to scale operations and increase sales throughout West Africa, East Africa and Southeast Asia.Oradian is headquartered in Zagreb, Croatia with offices in Lagos, Nigeria and Manila, Philippines. We are a fast-growing team of talented and committed experts in technology and microfinance. We work in an open, collaborative culture. We have over 100 team members from more than 20 countries.