Loan And Credit OfficerXpoint Tech phils corp
₱ 15,000 - 25,000
1.Maintain the company's good relationship with customers and enhance the customer's reputation and loyalty to the company.
2. Responsible to take the initiative to remind the expired customers to repay in time to avoid overdue. Pay attention to moderate tone, modest attitude, warm and courteous. When the customer's attitude is not good, you must be patient.
3. Responsible for the company's customer service call, patient and thoughtful to solve customers problems, and always provide excellent service.
4. Responsible for the online customer service problem handling, be patient and thoughtful to solve customer problems, and always provide excellent service.
5. Responsible for timely and detailed reply of APP message and website message.
6. Responsible for periodical satisfaction surveys of customers, understanding problems and suggestions occurred during the usage of customers, and timely summarizing them to the responsible person of the operation department.
7. Answer the customer's complaint phone call, record the complaint content and report it on the same day. If it cannot be solved yourself, ask the principal person in charge to coordinate the dealing.
8. Complete other works assigned by supervisor and offer feedback
atlest 2years experience at lending/loan
Xpoint Tech phils corp
Xpoint Technology Phils. Corp. is a company registered under the Securities and Exchange Commission of the Republic of the Philippines. Establish in 2015 We intend to provide traditional customer care operations and internal business functions to our various clients as a way to help them handle the non-core aspects of their business.
We are strategically located in Ortigas Center, Metro Manila as it will be very easy for our clients to get to us, whilst easily accessible to our employees. Our location also allows us to have low overheads as well as running costs.
Procuring the best equipment with which to handle our business is a must for us so that we could provide our clients with best service. We also intend to build a business structure that will run smoothly and allow us to achieve our desired goals and objectives.
We hire the right number of employees who are qualified and competent and who have aligned with our vision as a company and are committed to ensuring that we attain the height we intend for our business.
We ensure that we provide a conducive and work friendly environment for our employees so that they will be able to focus on work. We will also ensure that they get the right training that will not only enhance their skills but boost productivity for us as well.
We ensure that our employees are well paid and have the best welfare structure across similar start-ups such as ours in the industry. We know how this can boost their work output and so are willing to ensure that they remain motivated.