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Hello! We are Okada Manila from National Capital Reg and we are looking for a Lobby Greeter with 1 year of experience.
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Job Description

IMPORTANT: Our Recruitment Portal is now LIVE!
Please update your application and create your profile at jobs.okadamanila.com
Search for the job you are interested in and create your profile online. Only applications submitted through jobs.okadamanila.com will be processed. We shall contact you once you are shortlisted to continue in the recruitment process. Once again, thank you for showing interest in Okada Manila!  The Lobby Greeter is responsible for delivering exceptional service to all guests and visitors in accordance with the objectives, performance and quality standards established by Okada Manila. PRIMARY RESPONSIBILITIES:

  • Has complete knowledge of Okada Manila's policies, quality and service standards
  • Has complete knowledge of Okada Manila's programs: e.g. Loyalty Program, Guest History, Frequent Flyer Program
  • Supports the guest recognition programs, Loyalty Program, Frequent Flyer Program, Guest History
  • Assists guests to their inquiries and acts on it
  • Ensures that all guests and visitors are welcomed as soon as they enter the hotel
  • To be fully conversant with all services and facilities offered at the Hotel
  • Maintain current product knowledge of events and facilities including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice
  • Exhibiting exceptional service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood
  • Maintains good relationships with colleagues and contributes to team spirit
  • Must provide the highest level of customer service
  • Ensures the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure ongoing relations and rapport are not compromised with the guest
  • When required, take reservations from guests over desk and take after-hours reservations
  • Attends scheduled employee training and periodic reviews on generic hotel training and departmental specific responsibilities
  • Reports accidents, injuries and unsafe work conditions to supervisors
  • Immediately reports and turns over lost and found articles to the housekeeping office following the required procedures at all times.
  • Adheres to all company policies and procedures
  • Complies with Hotel’s uniform, grooming, and hygiene standards at all times
  • Adheres to set procedures for attendance and timekeeping
  • Ensures and maintain confidentiality of all guest’s information and pertinent hotel data
  • Ensures work area is clean and neat at all times including the proper maintenance of all equipment needed to perform your daily tasks
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues
  • Actively participates in hotel activities
  • Performs other tasks that maybe assigned by the Management from time to time
  • College Level of any course or equivalent professional training
  • Preferably with 1 year working experience at the Front Office in a 5 star hotel
  • Displays exceptional commitment to improving customer service
  • Consistently well-groomed
  • Achieves agreed objectives and accepts accountability for results
  • Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
  • Fluent in English Language
 Jobseekers advised to deal directly with authorized Okada Manila HR Representative only. Please beware of persons who falsely claim to be Okada employees or ask for payment of
placement/recruitment/referral/facilitation fees. They are not authorized by Okada Manila. Okada Manila does not
require payment of fees from job applicants. When in doubt, please inquiry directly with Okada Manila HR through the Recruitment hotline (+632) 880-7500.

Lobby Greeter from Okada Manila
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