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Hello! We are TaskUs Ph from Quezon City and we are looking for an Online Financial CSR Hero.
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Job Description

Our mission is to create an open financial system for the world. It helps our customers take part in this system. The support team connects with our customers personally to resolve their issues. They are adept at identifying and communicating customer themes in clear and concise language.
Our analysts ensure that customer feedback drives the product. They are great at identifying gaps in documentation and communication and proactively fill them. Our team members enjoy solving problems and shaping the way we provide support.
Responsibilities:

  • Manage, prioritize, and respond to customer phone calls
  • Identify common trends within support emails to preempt issues and bugs
  • Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed
  • Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention
  • Exercise sound judgement when corresponding with customers
  • Utilize phone systems to communicate with customers

Requirements:
  • Great with people -- customer service/technical support experience a must
  • Ability to empathize with and educate customers about digital currencies
  • Self-motivated -- ability to work independently and remotely
  • Excellent organizational and written communication skills
  • Experience with supporting financial services or digital currency
  • An advocacy for digital currency and a passion for building the digital currency community
  • You crave the opportunity to master a subject and teach what you know
  • Strong attention to detail
  • Experience dealing with time pressured situations and high value accounts
  • Problem solver -- you don't mind the occasional “rabbit hole”
  • A sense of humor and a strong personality
  • A sixth sense for avoiding social engineering attempts

Qualifications:
  • Experience in writing is a plus (from email/chat campaigns or from writing blogs or content writing)
  • Very tech savvy, including solid comfort with email
  • Strong comprehension skills
  • Excellent spoken and written grammar skills
  • Willing to work on holidays and weekends

Aside from being able to work with some of the most innovative technologies and high- performance teams, TaskUs also offers the following:
  • Above average industry standard compensation package
  • HMO coverage upon completion of 2 weeks employment plus two dependents
  • Life Insurance coverage
  • Expanded maternity benefit (120 days)
  • Ridiculously awesome incentives for top individual and team performers (e.g out-of-town activities, monetary incentives)
  • Lucrative Employee Referral Program
  • TaskUs Scholarship program (for the children of tenured employees)
  • Top of the line gadgets and facilities (eg. gym, lobby, pantry, recreational rooms, laptops, and tablets)
  • Employee engagement activities (e.g. Happy Hour events, medical mission, outreach programs and etc.)
  • Cool company culture

We are as interested in you as an individual as we are in your resume. So be in touch, and let's see how you can complement our team. Don’t forget to bring the following:

  • Updated copy of your resume/ CV
  • Valid ID
  • Your friends, to win #RidiculouslyGood freebies and goodies from TaskUs

Visit us at 7th Floor, Anonas LRT City Center, 958 Aurora Boulevard corner Anonas Avenue, Project 3, Quezon City.

Recruitment Hours: Mondays to Fridays from 8:00 AM to 3:00 PM.

Get To Know

TaskUs Ph

Many of the most notable and disruptive companies in the modern world – like HotelTonight, Expensify, Groupon, Tinder, Whisper, and 100 + more – trust TaskUs with their vital business processes so that they can focus on true innovation. When high growth companies want an outsourcing partner who can help them scale while protecting their brand and culture, they choose TaskUs. As a result, the little company that started with two childhood friends has grown to an international organization of more than 5,000 people worldwide.

TaskUs today is expanding rapidly and has transformed from something more than just a company — it is a movement. TaskUs has been recognized on the Inc. 5000 Fastest Growing Companies in America list three years in a row and the Los Angeles Business Journal 100 Fastest Growing Private Companies list two years in a row. While we have an expansive global presence, we still operate like a startup in our Santa Monica, CA headquarters with less than 40 people and true transparency.

Reach us at taskus.com.ph

Visit us in the following locations:
LizardBear Lair - 17F Twenty Four Seven McKinley Building, 24th St. cor. 7th Ave., Taguig City, Philippines
Chateau Ridiculous - 7F Anonas LRT City Center, 968 Aurora Blvd. cor. Anonas Ave., P3 Quezon CIty, Philippines
Lizzy's Nook - 2F, Lumina Point, Bayan Luma II, Imus Cavite, Philippines
Lizzy's Lagoon - GF TaskUs Bldg., Apacible St., Barangay 10, Poblacion, Batangas City
House TeamWork - 6F eNtec 1 Building, Teresa Ave., Nepo Commercial Complex, Angeles City, Philippines

 Are you ready to evolve with TaskUs?
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