Customer service representatives are the ones responsible in assisting customers before, during and after sales. Representatives usually give assistance to customers or the public for their complaints, orders, errors, account questions, billing, cancelations, and other queries.
The specific duties of customer service representatives may vary depending on what kind of company they work for. Service representatives who work for utility and communication companies usually help customers with problems about their service, such as outages. Those who work in banks answer to customer queries about their accounts. Some representatives make changes to customers' accounts, such as updating contact numbers, emails, or canceling their orders. Selling may not be their main responsibility, some representatives may help to generate sales leads while providing customers with information about a certain product or service.
There is a wide range of positions available in the employment market! Explore more possibilities by taking a look at different customer service jobs that is currently being offered here in the Philippines.