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Mandarin Language Specialist

Accenture
Cebu Fulltime 500+
• Provide first line of support and resolves simple to complex technical and non-technical issues reported by users or systems • Perform quality audit and translations • Perform service desk management function including incident identification and tracking, classification, diagnosis, incident closure, monitoring, and request fulfillment • Facilitate critical incident management • Bachelor's Degree in Information Technology, Computer Science or other relevant fields • Proficient in Mandarin language • Excellent communication skills both in written and oral
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