Testing Activation and Escalation

Cebu Fulltime 500+
* Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
* Conduct RCA to identify drivers impacting performance
* Work closely with Quality and Training team to improve team performance
* Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
* Provide and implements business-focused solutions in fulfillment of contractual obligations
*Perform involved, in-depth analysis on a variety of technologies
*Analyzing testing results, graphs and statistical information * Graduate of any Bachelor’s degree *At least 2 years supervisory experience in the BPO industry *Strong analytical, organizational and leadership skills *Good English communication skills *Willing work on a shifting schedule and on holidays as needed
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