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Customer Care Agents

Converge ICT
National Capital Region Fulltime 500+

PURPOSE

  • Responds to customer queries, complaints, issues and concerns via voice and non-voice channels in adherence to the agreed
    business standards and metrics
  • Analyzes customer issues and concerns and provide accurate solution/s.

MINIMUM REQUIREMENTS

Education: Minimum Educational
Qualifications for this position

  • Candidate must be at least Senior High/Vocational graduate or at least college level
    (2year undergraduate is accepted)

Relevant Experience:

  • Minimum 6 months to 1year experience in customer service or with related work
    experience (if new hire)
  • BPO experience is an advantage

Business Understanding:

  • Knowledge in efficiently responding to external customers via voice and non-voice channels in adherence to agreed business standards/metrics

AREAS OF RESPONSIBILITY

  • Responds to customer queries, complaints, issues and concerns via voice and non-
    voice channels in accordance to the set targets and objectives
  • Documents and reports all transactions transpired on a daily basis
  • Administers after sales requests from the customer
  • Applies technical knowledge and procedures in addressing customer concerns
  • Coordinates with other departments if needed
  • Meets and exceeds personal/team KPIs

Group: Customer Experience

Job Level: Team Member

Area of assignment 

  • Reliance, Pasig

 

For interested applicants, you may email your resume at hr.reliance@convergeict.com or click the button above and complete the application form

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