This job opening is expired and exists as historical reference.

Messaging / Social Media Lead (Chat/Email Support Team Lead)

KMC Solutions
Quezon City Fulltime 94

Functional overview

  • The role will require the jobholder to develop overall channel strategy, execute programs to delivery of CXP objectives and build and maintain a relationship with online personalities and influencers. Must provide full support and take responsibility for the day-to-day Community Management (CM) across all client's social media channels i.e. Facebook, Twitter, YouTube, LinkedIn, Instagram, etc., with the aim of providing best-in-class customer experience / engagement on social media.

Duties and Responsibilities

  • Degree/Diploma from an accredited tertiary institution with at least 4 years of experience in customer service in the telecommunications industry preferred.
  • Must have at least 2 years of experience managing a team.
  • Experience and knowledge of Facebook, Twitter, Instagram, YouTube & LinkedIn.
  • Understanding of Social Media Marketing / engagement.
  • Ability to work independently and with initiative.
  • Excellent English comprehension and writing skills for social media.
  • Emotionally intelligent.
  • Work from home set up during pandemic.

Minimum Qualifications

  • Lead, plan and manage a team to handle all social media interactions.
  • Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
  • Engaging customer on our social media properties (contests, content, etc) to drive +ve feedback.
  • Social media monitoring around brand sentiment and reputation.
  • Manage the reports necessary to show growth and performance of the team.
  • Interact with customers and meet their needs.
  • Build and maintain a relationship with online personalities and influencers.
  • Identify threats and opportunities in user generated content surrounding our brand of service, defend and effectively sway online temperature and sentiment.
  • Roll-out trainings as necessary.
  • Moderate the content and engage the members on community forum.
  • Pick up trending issues and provide reports to respective teams for analysis.
  • Handling disputes or escalations.
  • Help with ad-hoc projects and tasks (social media & customer care related).
  • Edit, proofread, and distribute content in a multi-channel environment.
Hello! we are
A simple way to connect candidates and companies

How does Jobayan work?

Publish your resume

Add your experience, education and skills. Jobayan will automatically match you with jobs.

Search Through Job Openings

Click "Apply Now" on a job opening and your contact details will automatically get sent to them.

Wait for a Match

Here in Jobayan, theres no forever in job hunting! When a job opening matches, you will be notified right away!

Get Started Now!
I want to hire

Your Career Awaits.