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Customer Support

Prosperna
Metropolitan Manila Fulltime 43

Are you the type of person that wants to make an impact on those around you?

Are you a motivated self-starter who’s results-focused and looking for an amazing career journey with one of the coolest tech companies in SE Asia?

Do you have experience and enjoy the responsibility/flexibility of working from home?

If your answer to the questions above is a resounding “YES!” then, you’ve got what it takes to be on the Prosperna Team!

What You’ll Do

  • Responding to customer support queries in a timely and accurate manner.
  • Identifying customer needs and helping customers use specific features.
  • Identifying customer needs and helping customers use specific features.
  • Recommending solutions and guiding product users through features and functionalities.
  • Monitor customer concerns on social media and reach out to provide assistance.

What We’re Looking For

  • Experience as a Customer Support Specialist or similar CS role.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities.
  • Patience when handling tough cases.
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