Team Manager - Telco (Tarlac)

Sutherland Philippines
Tarlac City Fulltime 15
Job Description:

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Managers in this role get to:


Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.


Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.


Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.


Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.


Our most successful candidates will have:

    Be able to work in MS Office
  • Be able to work in a fast-paced environment
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
    Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
    Must have background supporting a Telecommunications program
    For temporary Work at Home but must be flexible to report on site once needed
    Open to work in graveyard, shifting schedules
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