Customer Service Associate

Philippines

Companies Hiring For Customer Service Associate

Accenture
Metropolitan Manila
Accenture
Ilocos Region
Accenture
Ilocos Region
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The following chart is estimate the Customer Service Associate position salary from employers, candidates, and past and present job advertisements on Jobayan, last updated October 01, 2021.

Average Salary per Month

PHP 11,825

Salary Distribution
Top Reported
P 7,686P 14,781

The Job Description

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

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Overall Job Role

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
  • Answer customers' questions, and provide information on procedures or policies.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Offer customers carry-out service at the completion of transactions.
  • Assist customers by providing information and resolving their complaints.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Supervise others and provide on-the-job training.
  • Help customers find the location of products.
  • Answer incoming phone calls.
  • Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

Daily Role

  • Maintain records of sales or other business transactions.
  • Process sales or other transactions.
  • Calculate costs of goods or services.
  • Train sales personnel.
  • Clean work areas.
  • Issue money, credit, or vouchers.
  • Maintain records of sales or other business transactions.
  • Process sales or other transactions.
  • Calculate costs of goods or services.
  • Provide customers with general information or assistance.
  • Issue money, credit, or vouchers.
  • Maintain records of sales or other business transactions.
  • Process sales or other transactions.
  • Sell products or services.
  • Greet customers, patrons, or visitors.
  • Explain technical product or service information to customers.
  • Monitor sales activities.
  • Answer telephones to direct calls or provide information.
  • Reconcile records of sales or other financial transactions.
  • Stock products or parts.
  • Explain technical product or service information to customers.
  • Answer customer questions about goods or services.
  • Reconcile records of sales or other financial transactions.
  • Supervise sales or support personnel.
  • Calculate costs of goods or services.
  • Answer customer questions about goods or services.
  • Issue money, credit, or vouchers.

General Activities

Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Controlling Machines and Processes Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Office Activities

  • Contact With Others — Constant contact with others
  • Deal With External Customers — Extremely important
  • Indoors, Environmentally Controlled — Every day
  • Physical Proximity — Moderately close (at arm's length)

The Ideal Candidate

The ideal candidate possesses the following general knowledge, skills, abilities, interests and values.

General Knowledge Preferred

Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

General Skills Preferred

Speaking Talking to others to convey information effectively.
Mathematics Using mathematics to solve problems.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

Personal Abilities Preferred

Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Clarity The ability to speak clearly so others can understand you.
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition The ability to identify and understand the speech of another person.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension The ability to read and understand information and ideas presented in writing.

Candidate Interests

Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Candidate Values

Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

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