Customer Service Representative

Philippines

Companies Hiring For Customer Service Representative

Accenture
Metropolitan Manila
Accenture
Metropolitan Manila
Accenture
Metropolitan Manila
Aces Call Center Jobs
Metropolitan Manila
₱ 15,000.00 - 30,000.00
Aces Call Center Jobs
Cebu
₱ 12,000.00 - 15,000.00
Aces Call Center Jobs
Metropolitan Manila
₱ 15,000.00 - 30,000.00
Accenture
Metropolitan Manila
Weremote
Remote
₱ 20,000.00 - 30,000.00
Accenture
Cebu
Aces Call Center Jobs
Metropolitan Manila
₱ 15,000.00 - 30,000.00
Accenture
Metropolitan Manila
Aces Call Center Jobs
Metropolitan Manila
₱ 15,000.00 - 30,000.00
Accenture
Cebu
Aces Call Center Jobs
Cebu
₱ 15,000.00 - 25,000.00
Accenture
Metropolitan Manila
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The following chart is estimate the Customer Service Representative position salary from employers, candidates, and past and present job advertisements on Jobayan, last updated October 01, 2021.

Average Salary per Month

PHP 20,130

Salary Distribution
Top Reported
P 13,085P 25,163

The Job Description

Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.

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Overall Job Role

  • Disassemble appliances so that problems can be diagnosed and repairs can be made.
  • Bill customers for repair work, and collect payment.
  • Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
  • Service and repair domestic electrical or gas appliances, such as clothes washers, refrigerators, stoves, and dryers.
  • Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
  • Talk to customers or refer to work orders to establish the nature of appliance malfunctions.
  • Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
  • Record maintenance and repair work performed on appliances.
  • Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
  • Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
  • Clean and reinstall parts.
  • Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
  • Observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary.
  • Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
  • Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
  • Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
  • Level refrigerators, adjust doors, and connect water lines to water pipes for ice makers and water dispensers, using hand tools.
  • Set appliance thermostats, and check to ensure that they are functioning properly.
  • Level washing machines and connect hoses to water pipes, using hand tools.
  • Respond to emergency calls for problems such as gas leaks.
  • Install appliances such as refrigerators, washing machines, and stoves.
  • Contact supervisors or offices to receive repair assignments.
  • Light and adjust pilot lights on gas stoves, and examine valves and burners for gas leakage and specified flame.
  • Test and examine gas pipelines and equipment to locate leaks and faulty connections, and to determine the pressure and flow of gas.

Daily Role

  • Advise others on issues related to repairs, installation, or equipment design.
  • Estimate costs for labor or materials.
  • Adjust equipment to ensure optimal performance.
  • Observe equipment in operation to detect potential problems.
  • Confer with customers or users to assess problems.
  • Test mechanical equipment to ensure proper functioning.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.
  • Travel to work sites to perform installation, repair or maintenance work.
  • Adjust equipment to ensure optimal performance.
  • Observe equipment in operation to detect potential problems.
  • Reassemble equipment after repair.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.
  • Confer with coworkers to resolve equipment problems.
  • Position equipment using hand tools, power tools, or heavy equipment.
  • Connect hoses to equipment or piping.
  • Collect payments for goods or services.
  • Inspect gas systems or components to identify leaks or other potential hazards.
  • Install home appliances.
  • Read work orders or descriptions of problems to determine repairs or modifications needed.
  • Cut materials according to specifications or needs.
  • Install piping for installation or maintenance activities.
  • Assemble mechanical components or machine parts.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.
  • Repair worn, damaged, or defective mechanical parts.
  • Connect hoses to equipment or piping.
  • Inspect gas systems or components to identify leaks or other potential hazards.
  • Install home appliances.
  • Install piping for installation or maintenance activities.
  • Maintain inventories of materials, equipment, or products.
  • Level machines or equipment.
  • Train customers in the use of products.
  • Maintain repair or maintenance records.
  • Inspect systems to determine if they are operating properly.
  • Read technical information needed to perform maintenance or repairs.
  • Disassemble equipment for maintenance or repair.
  • Level machines or equipment.
  • Test electrical circuits or components for proper functioning.
  • Replace worn, damaged, or defective mechanical parts.
  • Lubricate equipment to allow proper functioning.
  • Measure distances or dimensions.

General Activities

Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Repairing and Maintaining Electronic Equipment Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Repairing and Maintaining Mechanical Equipment Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.

Office Activities

  • Telephone — Every day
  • Face-to-Face Discussions — Every day
  • Contact With Others — Constant contact with others
  • Deal With External Customers — Extremely important
  • In an Enclosed Vehicle or Equipment — Every day
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — Continually or almost continually
  • Frequency of Decision Making — Every day

The Ideal Candidate

The ideal candidate possesses the following general knowledge, skills, abilities, interests and values.

General Knowledge Preferred

Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

General Skills Preferred

Speaking Talking to others to convey information effectively.
Repairing Repairing machines or systems using the needed tools.
Installation Installing equipment, machines, wiring, or programs to meet specifications.
Time Management Managing one's own time and the time of others.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Equipment Selection Determining the kind of tools and equipment needed to do a job.
Service Orientation Actively looking for ways to help people.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Personal Abilities Preferred

Near Vision The ability to see details at close range (within a few feet of the observer).
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Control Precision The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition The ability to identify and understand the speech of another person.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension The ability to read and understand information and ideas presented in writing.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.

Candidate Interests

Realistic Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Investigative Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Candidate Values

Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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