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Customer Service Associate

Accenture
Ilocos Region Fulltime 250+
Requirements:
•Excellent verbal and written English communications skills
•Previous billing experience within telecommunications a plus
•Understanding of Clients products
•Some experience interacting directly with internal and external clients
•Background in Project coordination or handling multiple accounts at once.

Qualifications

•Answering customer calls and actively listening to identify their issues •Assists customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems •Troubleshooting problems and resolving a range of customer issues from service concerns, billing issues, device, technical issues, or general questions regarding service •Maintains appropriate records, prepares required reports, and updates customer accounts •Coordinates with all sales channels for retention efforts on existing customer base
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