You have landed on a page in Chinese. See the English version
  家

NOC Engineer

Asticom Technology Inc.
Mandaluyong Fulltime 100+
Specialization: Engineering - Electronics/Communication
Position Level: 1-4 Years Experienced Employee
        
  • Performs and supervises 24x7 end-to-end data circuit (layer 1-2) troubleshooting of alarms, outages, network quality issues, complaints to corporate customers.
  •     
  • Identifies possible technical design and/or root cause of recurring outages or issues and recommends appropriates corrective actions
  •     
  • Provide guidance and recommendations for resolution of issues
  •     
  • Escalates outages and quality issues to support groups and vendors
  •     
  • Coordinates updates/status of critical alarms and outages with on-duty Operations Manager
  •     
  • Ensures technical tasks (e.g. health check, status checkpoint.) are properly executed
  •     
  • Reviews contingency plans for feasibility and provides inputs and/or recommendations as necessary.
  •     
  • Reviews and updates policies and procedures manuals (PPM) and creates new PPM for new network processes
  •     
  • Attends panel reviews for upcoming activities
  •     
  • Conducts echo training with peers based on line of expertise and trainings attended
  •     
  • Provides recommendations on how to reduce trouble tickets in the network based on troubleshooting analysis
  •     
  • Provides end-to-end data circuit (Globe network to Managed Routers) after sales technical incident handling and resolution for corporate customers.
  •     
  • Creates, classifies, and consolidates fault tickets of customer escalations and inquiries made through phone call and email.
  •     
  • Creates alerts or tickets that identify and categorize the issue based on severity, type and a number of other criteria
  •     
  • Works together with support teams to resolve problems and identify root cause to prevent future issues.
  •     
  • Conducts technical joint testing with customers.
  •     
  • Manages data circuit re-routing and optimization to domestic network and international cable systems.
  •     
  • Acquires extensive knowledge to use the different Network Monitoring Systems (NMS) for monitoring purposes and restoration of circuit outages
  •     
  • Conducts regular call or email updates to corporate customers at defined time intervals on the status of outages and actions taken to resolve the incident.
  •     
  • Updates and closes the fault ticket with corresponding action upon customer confirmation.
你好!我们是
Jobayan
连接候选人和公司的简单方法

Jobayan如何工作?

发布简历

添加您的经验,教育和技能。Jobayan会自动将您与职位匹配。

搜索职位空缺

点击“立即申请” 在职位空缺上,您的联系方式将自动发送给他们。

等待比赛

在Jobayan,找工作永远都没有!当职位空缺匹配时,您会立即收到通知!

现在就开始!
我想雇用

您的职业在等待。