Home

NOC Engineer

Asticom Technology Inc.
Mandaluyong Fulltime 100+
Specialization: Engineering - Electronics/Communication
Position Level: 1-4 Years Experienced Employee
        
  • Performs and supervises 24x7 end-to-end data circuit (layer 1-2) troubleshooting of alarms, outages, network quality issues, complaints to corporate customers.
  •     
  • Identifies possible technical design and/or root cause of recurring outages or issues and recommends appropriates corrective actions
  •     
  • Provide guidance and recommendations for resolution of issues
  •     
  • Escalates outages and quality issues to support groups and vendors
  •     
  • Coordinates updates/status of critical alarms and outages with on-duty Operations Manager
  •     
  • Ensures technical tasks (e.g. health check, status checkpoint.) are properly executed
  •     
  • Reviews contingency plans for feasibility and provides inputs and/or recommendations as necessary.
  •     
  • Reviews and updates policies and procedures manuals (PPM) and creates new PPM for new network processes
  •     
  • Attends panel reviews for upcoming activities
  •     
  • Conducts echo training with peers based on line of expertise and trainings attended
  •     
  • Provides recommendations on how to reduce trouble tickets in the network based on troubleshooting analysis
  •     
  • Provides end-to-end data circuit (Globe network to Managed Routers) after sales technical incident handling and resolution for corporate customers.
  •     
  • Creates, classifies, and consolidates fault tickets of customer escalations and inquiries made through phone call and email.
  •     
  • Creates alerts or tickets that identify and categorize the issue based on severity, type and a number of other criteria
  •     
  • Works together with support teams to resolve problems and identify root cause to prevent future issues.
  •     
  • Conducts technical joint testing with customers.
  •     
  • Manages data circuit re-routing and optimization to domestic network and international cable systems.
  •     
  • Acquires extensive knowledge to use the different Network Monitoring Systems (NMS) for monitoring purposes and restoration of circuit outages
  •     
  • Conducts regular call or email updates to corporate customers at defined time intervals on the status of outages and actions taken to resolve the incident.
  •     
  • Updates and closes the fault ticket with corresponding action upon customer confirmation.
Hello! we are
Jobayan
A simple way to connect candidates and companies

How does Jobayan work?

Publish your resume

Add your experience, education and skills. Jobayan will automatically match you with jobs.

Search Through Job Openings

Click "Apply Now" on a job opening and your contact details will automatically get sent to them.

Wait for a Match

Here in Jobayan, theres no forever in job hunting! When a job opening matches, you will be notified right away!

Get Started Now!
I want to hire

Your Career Awaits.